Frequently Asked Questions
If you can’t find the answer you’re looking for in our FAQs, don’t worry – we’re here to help!
Feel free to reach out, we’ll be happy to assist you with any questions or concerns you may have. Your satisfaction is our priority.
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We primarily serve the Pilbara region, but if you’re outside of this area, please contact us to discuss how we can assist you.
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Yes, our vehicle is fully equipped to accommodate wheelchairs and other mobility aids, ensuring safe and comfortable transport for all clients.
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We recommend booking as early as possible to secure your preferred time and complete any necessary paperwork. However, once you become a customer, our app also allows you to check and book last-minute availability.
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Yes, our drivers are specially trained to assist clients with diverse needs, ensuring a safe, comfortable, and supportive experience throughout your journey.
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Absolutely! If you require regular transport for appointments, social outings, or any other activities, we can set up a recurring schedule that suits your needs.
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Payments can be made directly through our app or by invoice. We accept a variety of payment methods, including eftpos and NDIS funding where applicable.
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You can easily cancel or reschedule your booking through the app or by contacting us directly. Please try to provide as much notice as possible to avoid any cancellation fees.
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The safety and well-being of our clients is our top priority. All our vehicles undergo regular maintenance, they also have security cameras fitted, and our drivers are trained in first aid and emergency procedures. We also adhere strictly to all NDIS and ODBS compliance requirements.